FAQ

FAQs

Do you offer custom built wheels?

Yes, send us an email and we’ll get you set up with the exact build you’re looking for. We prefer to use DT Swiss, Industry Nine or Chris King. But other hubs are available as well.

 

Can you match the logos to my bike or team?

Yes, we offer our logos in custom colors and patterns. Check out our replacement decals in the store and then let us know what you’re looking for.

 

I see custom DT Swiss hub colors in some of the photos, how do it get those?

We offer custom hub logos for the DT Swiss 240 only at this time. If you’d like a set to match your wheels send us an email to add it to your order.

 

I’m above the weight limit, do you have anything for me?

Yes, the stock builds have weight limits, but we can accommodate heavier riders with custom builds.

 

Do you ship outside of the U.S.?

We can ship anywhere in the world. If you live outside the U.S. or canada please contact us and we’ll send you detailed shipping prices for the items you’d like.

 

What are your shipping rates?

Small parts and accessories: $4.95

1 set of Rims: $14.95

1+ Wheelset or multiple sets of rims: $29.95

We will ship anywhere in the world. If you live outside the U.S. or Canada please email for pricing

Will you sponsor me?

Maybe, send us your proposal.

 

Can I use the XD Driver on the XCX Wheels?

No. The XCX must use the Shimano 11 Speed Free Hub. However, if you are using SRAM’s 1x system on your mountain bike a Shimano 11 speed mountain cassette will work perfectly with your SRAM drivetrain, and they cost about half as much. You’ll have to sacrifice the 10 tooth cog, but you won’t notice the one tooth difference.

 

What’s your turn around time?

Typically we’ll get your wheels shipped in about 7-10 days for stock builds, and a few days extra for custom orders. If it is expected to be longer than that, we will notify you within 24hrs of placing your order.

 

What’s the finish on the rim?

All of our rims have a satin finish on unidirectional carbon outer layer. It provides a great balance that’s not quite matte and not full gloss.

 

What do you use for spokes?

We use either Sapim CX-Ray or DT Swiss Aerolite spokes on all of our builds. These two spokes are equal in quality, weight, and durability and we use them interchangeably on our builds. If you have a preference, please let us know with your order.

 

How do I become a dealer?

Send us an email and we’ll get you set up. We have a pretty cool dealer program that is unlike most of the other brands out there.

 

Do you offer tires, rotors, brake pads, or cassettes with your orders?

Yes. If you’re looking for a specific setup, let us know. We can get almost anything for you.

 

What is the difference between Straight Pull and Classic?

At Maple, all of our stock wheels use the Classic style hub. Straight Pull hubs can be requested on custom orders. There are some limitations with Straight Pull hubs, most noticeably with lacing. Straight pull hubs require wheels to be laced in the predetermined pattern built into the flange. For example, a set of XCMs built with straight pull hubs would require a three cross pattern over our preferred two cross.

 

What is the return policy?

All non-custom items may be returned for a refund (less shipping) within 30 days of receipt. There are generally no returns or refunds on custom orders. Check out our Terms and Conditions link at the bottom of this page for more details

 

What is the warranty policy?

All of our wheels come with a 2 year warranty on craftsmanship and materials for the original purchaser with proof of purchase. For all warranty claims please use our contact page to start the process. For full details please visit our Terms and Conditions page.

 

What is the crash replacement policy?

We understand that accidents happen, that’s why we have a very simple crash replacement program. Please visit our Terms and Conditions page for full details.